Privacy Policy

At Lavera, we highly value the protection of your privacy. In this privacy policy, we explain how we collect, use, store, and protect your personal data when you visit our website and use our services.

1. Who are we?

Lavera is an online company based in Belgium, offering products through our website. We respect your privacy and ensure that your personal data is always processed securely and with care.

2. What data do we collect?

When you use our website and services, we collect various types of personal data, including:

Contact Information: such as your name, email address, phone number, and delivery address when you place an order.
Payment Information: such as your payment method and transaction details like your bank account number or credit card information. Payment data is processed via external payment providers, and we do not store this information ourselves.
Usage Data: such as information about your interaction with our website (e.g. through cookies), IP address, browser type, visited pages, and how you use the site.
Account Information: if you create an account with us, we may store data such as your username, password, and order history.

3. How do we use your data?

We use your data for the following purposes:

Order Processing: To process your orders, deliver products, and handle payments.
Customer Service: To respond to questions, complaints, or requests regarding your order.
Improving Our Services: To improve the user experience on our website, for example by analyzing website usage through cookies.
Marketing and Communication: If you have given your consent, we may send you emails about new products, special offers, and other marketing communications that may be relevant to you.
Legal Obligations: To comply with legal requirements such as tax laws or consumer protection regulations.

4. How do we protect your data?

We take the protection of your personal data seriously and have implemented appropriate technical and organizational measures to safeguard your data against loss, misuse, unauthorized access, alteration, or disclosure. All sensitive data is processed through a secure connection (SSL encryption).

5. Sharing Data

We only share your personal data with third parties when necessary to perform the services we offer, such as:

Payment Processors: for handling payments.
Shipping Partners: for delivering your orders.
External Service Providers: such as hosting companies or customer support tools that assist us in running our business.
Legal Requirements: if we are legally obligated to share your data, for example in the event of a legal proceeding.

We do not sell, rent, or share your data with other companies for marketing purposes without your explicit consent.

6. Cookies

Our website uses cookies to enhance the user experience and analyze website usage. Cookies are small files stored on your device when you visit our website. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the website.

7. Your Rights

You have the right to make the following requests regarding your personal data:

Access: To know what data we hold about you and how we use it.
Correction: To request correction if your data is incorrect.
Deletion: To request the deletion of your data, provided this does not conflict with legal obligations.
Restriction of Processing: To request that we limit the processing of your data.
Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format, so you can transfer it to another service provider.

To exercise any of these rights, you can contact us via bylavera.info@gmail.com.

8. Retention Period

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain it longer (e.g. for tax purposes).

9. Changes to This Privacy Policy

This privacy policy may be updated from time to time to comply with changing laws or business circumstances. The most recent version of the privacy policy is always available on our website.

10. Contact

If you have any questions about our privacy policy or would like to exercise any of your rights, please contact us at:

Email: bylavera.info@gmail.com