General terms and conditions

Welcome to Lavera!

By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Company Information

Lavera is an online business based in Belgium. We offer our products exclusively through our website and do not have a physical store. You can contact us via bylavera.info@gmail.com.

2. Services and Orders

Lavera offers products through our website. When you place an order, you will receive a confirmation by email. The contract is established once we accept the order and ship the products.

3. Payment

All prices are in euros unless stated otherwise. Payment must be made in full before we ship the order.

4. Delivery

We deliver our products exclusively via online orders. Delivery takes place at the address you provide, and the shipping costs will be clearly indicated during the checkout process. We strive to deliver your order within a few working days.

5. Returns and Right of Withdrawal

You have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason. The product must be returned in unopened and undamaged condition. You can return the product according to the procedure outlined on our website.

6. Warranty

Our products come with a legal warranty of 1 month, meaning they must be free of defects upon receipt. If a product is defective, please contact us for a solution.

7. Privacy and Data Processing

We respect your privacy and process your personal data in accordance with the General Data Protection Regulation (GDPR). See our Privacy Policy for more information on how we collect, use, and protect your data.

8. Intellectual Property

All content on our website, including text, images, logos, and other materials, is the property of Lavera or its licensors. You may only use this content as permitted by our terms of use.

9. Applicable Law and Disputes

These terms and conditions are governed by Belgian law. Disputes may be submitted to the competent court in Belgium. If necessary, you may also make use of a recognized dispute resolution body.